Rearrange this well known… You know the drill…
[if english is not your first language - we have a phrase 'To make a rod for your own back' which means to do something that causes you problems later)
We’ve been discussing the business/IT divide.
I work both sides, which is not dissimilar to everyones hero Clint in ‘A fist full of dollars’.
If I do a job for finance its under the radar, just get on, work out what is needed, and deliver. No overhead, no hassle. Sometimes there is a project manager, but generally they are hands off.
If its for IT or some other shared service centre, then suddenly I have to record my time against a bunch of nonsense headings, I have to report progress against some made up estimate. If a project is estimated at 400 hours and I have spent 200, does that mean I am halfway through? with only 200 hours to delivery? well that depends on the accuracy of the 400 hour estimate that generally I don’t make. As that estimate was used to bring me in in the first place.
All the recording and reporting and justifying takes it toll. Whilst it doens’t take that long to do it does take attention away from the key thing which is delivering systems that add business value.
I remember one place I was in a meeting, there was me, the customer and 4 barely connected managers. a project manager, an IT manger, a compliance manager, I can’t remember the other, beverage manger?? In then end me and the customer cancelled the meetings and I just went and set next to them – progress took off.!
And of course someone has to consolidate the figures for all the projects, report them, someone has to be reported to, etc.
So my question is this:
Does the business force IT departments to quote high cost long time scales for projects because they make them work so hard to justify their existence?
The irony of course is that having made internal IT departments jump through hoops to justify themselves, the business then go externally to cut cost and bureacratic overhead!
(oh and have a good weekend)
(In case you didn’y realise I’m no fan of that silly 90′s fad the internal service department)