I get quite a few requests for help, in fact during the Excel User Conference last year I got a phone call from someone wanting free help to fix their Excel VBA app.
I have a somewhat inconsistent response, if its an interesting issue, either crashing Excel, xlls, COM or similar, and I’m not in a crunch, then there is a fair chance I’ll take a look. Likewise if its a two minute job I may take a look. What I have found though in general is a significant proportion of people can’t even be bothered to reply with a ‘thanks, that worked’ email.
The latest approach got blown out because the tone was very demanding and they included an attachment. I pointed them to the Excel newsgroups, and they replied saying my knowledge was a gift from God and wouldn’t I like to share it!
Excuse me! my knowledge wasn’t a ‘gift’ from anywhere, I got it by working hard and making sacrifices (last year I spent 5K GBP of my own money on training).
I would rather struggle for days with a problem than ask on a newsgroup. Not because I can’t admit I don’t know something, just because I like the satisfaction of working it out for myself. And the harder the lesson the deeper the learning.
I actually suspect it could have been an attempted hack/scam trying to lure me into opening their malware infested file.
What do others do with these requests for help?